Wyślij
Complaint form
Complaint form
Strona techniczna
Błędny link
Complaint form
Strona techniczna
Błędny link
Sekcja opiekuna
Inicjator zgłoszenia
Czy zgłoszenie reklamacji jest kompletne?
-
Nie
Popraw dane towarów ręcznie i prześlij reklamacje do dalszej weryfikacji
Tak - prześlij reklamacje do weryfikacji
Informacja do klienta o odrzuceniu:
Verification
Język / Language / la Langue
Verification by document:
-
Invoice
Stock Issue Confirmation
Document number:
Document number
Recipient's / payer's TIN
(Taxpayer identification number, VAT etc.)
Load goods by TIN and invoice
Verify
Declarant's data
Recipient TIN
Recipient company name
Payer TIN
Payer company name
I'm filing a complaint as:
-
Purchaser
Recipient
Contractor
Investor
Building owner
Roofer
Name
Surname
Email
Phone
Adress
Your account manager:
Name and surname
Phone
Email
Your salesman:
Name and surname
Phone
Email
OSA contact:
Name and surname
Email
Non-delivery - goods have not arrived
quality complaint – the product does not meet the requirements declared in the Declaration of Performance or has significant visual defects
quantity complaint – there are quantitative discrepancies between the delivered material and the order
shipping complaint – the goods were damaged in transit
Selected complaint
Select the type of complaint
-
quality complaint
quantity complaint
shipping complaint
Wybierz do kogo ma zostać wysłana reklamacja do weryfikacji
-
a.doronina
a.piwko
a.sewerys
b.cichon
e.kowalska
e.krupska
m.pawlowska
n.padberg
p.stasiak
Was the quantity discrepancy noticed when the goods were received?
-
Yes
No
Goods section
Nazwa towaru
Kod towaru
Ilość z dokumentu
Jednostka ilości
Ilość uszkodzona / brakująca / reklamowana
Data dostawy
Opis uszkodzenia
Nazwa Towaru z Navireo
Kod Towaru z Navireo
Wybierz towar
Uzupełnij dane
Odznacz towar
Wybierz inną pozycję
czyWybranaDoRekl (ukryć)
Karta gwarancyjna
Grupa produktowa
Nr partii (z pieczęci na etykiecie)
Nr partii (nadruk na prod.)
Szac. wartość towaru
Waluta
Reklamacja z tytułu
Dowód montażu
Jest karta gwar. ?
Towar użyty ?
Opcja weryfikacji
Miejsce inwestycji
Dane inwestora
Ile zamontowano?
Szkody przez produkt?
Opis przyczyny reklamacji
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Nazwa towaru
Nazwa Towaru z Navireo
Kod Towaru z Navireo
Ilość
Jednostka ilosci
Data dostawy
Opis uszkodzenia
-
-
-
-
-
-
-
-
Korekta
Product group
-
Chimney/ridge tape
Mesh
others
Ridge set
Roof accessories
Roofing membrane
Vapor barrier foil
Batch numbers (stamped on the label)
Batch number printed on the product
The estimated value of complaint costs
Currency
-
PLN
EUR
A complaint was filed due to
-
warranty
statutory warranty
Does the customer have a warranty card?
-
Yes
No
Attach the warranty card
Was the item installed?
-
No
Partially
Yes
Attach at least one document related to installation or use the option.
Choose the verification option
-
Attach proofs of product installation
The proof of product installation will be documented at a later date during the on-site visit.
Attachments
Załącznik
Typ załącznika
-
-
-
Assembly protocol
Copy of the construction diary
Photo illustrating product installation
Investment location
Investor's data
Amount of installed material
Have there been damages to the building?
-
Yes
No
Description of the reason for the complaint
Shipping complaint
Driver's name and surname
Transport company name
Vehicle registration plate number
Transport company email adress
Parcel number
*if you did not write a damage report with the carrier at the moment of receiving goods, please contact Corotop customer care.
Damage report / CMR
Customer's request
Due to the damage in shipping, the complainant requests:
reduction of goods price
return of goods to the manufacturer
replacement of goods on goods free from defects
Other forms of complaint settlement (please specify in other comments)
The complainant requests:
Invoice correction issued by Corotop S.A.
Shipping of missing goods to the customer
Return to Corotop S.A. warehouse
Additional invoice by Corotop S.A.
Due to the damage caused by the delivery of defective goods, the complainant requests:
reduction of goods price
return of the equivalent value of the claimed goods without returning the goods to the manufacturer
invoicing of excess goods
replacement of claimed goods on goods free from defects
delivery of missing goods
credit note (issued by Corotop S.A.)
debit note (issued by the customer)
Other forms of complaint settlement (please specify in other comments)
Settlement proposal
Additional attachments and information
Other comments / situation description
Other attachments to the complaint
Załącz plik
opis
Towar którego dotyczy załącznik
Towar którego dotyczy załącznik
Podgląd
-
-
-
-
-
General Terms of Sale Corotop Inc.
I declare that I have acquainted with the General Terms of Sale Corotop Inc. (link above)
Czy zgłoszenie ma być zatwierdzone przez klienta?
Uwaga! Szybkie uznanie dla klienta, nie powinno przekraczać 150 euro / rocznie
Czy coś zostało wydane klientowi ?
Czy wykonano ekspertyzę techniczną w miejscu montażu produktu?
-
Tak
Nie
Plik ekspertyzy
Kolejne działanie:
-
Przekaż formularz do weryfikacji klienta
Pomiń weryfikację klienta
Product details
Product name
Product code
Quantity from document
Unit of quantity
Claimed quantity
Product group
-
Chimney/ridge tape
Mesh
others
Ridge set
Roof accessories
Roofing membrane
Vapor barrier foil
Batch number (from label seal)
Batch number (printed on the product)
Estimated value of the goods
Currency
-
PLN
EUR
Claim due to
-
not applicable
statutory warranty
warranty
Does the client have a warranty card?
-
Yes
No
Attach the warranty card
Please attach the warranty card after saving this form next to the 'Fill in' button
Has the item been installed?
-
No
Partially
Yes
Verification option
-
The proof of product installation will be documented at a later date during the on-site visit.
Attach proofs of product installation
Proof of installation
Please attach the proof of installation after saving this form next to the 'Fill in' button.
Location of the investment
Investor's data
How much has been installed?
Damage caused by the product?
-
Yes
No
Description of the reason for the complaint
WIZARD_HIDDEN
Please attach the warranty card after saving this form next to the 'Fill in' button.
Please attach the installation proof after saving this form next to the 'Fill in' button.
section11
Process ID:
Krok startowy
Czy wysłać email do osoby z Onduline
UWAGA! Przedawniony lub niepoprawny link od weryfikacja danych zgłoszenia. Jeżeli uważasz, że link jest poprawny prosimy skontaktować się z naszym działem reklamacji.